troubleshooting

How to troubleshoot:

  1. Check APN and IP Settings.
  2. Verify that the SIM is activated, and data service is enabled.
  3. Check the available load balance of the SIM Card.

How to troubleshoot:

  1. Verify external power is still connected.
  2. Check to see if the vehicle entered a network blind area.
  3. Verify that the SIM is activated, and data service is enabled.

How to troubleshoot:

  1. Make sure the device is oriented correctly with the top of the device facing up.
    • Devices should not be shielded by metallic materials.
  2. Ensure there is a satellite signal available.
    • If the vehicle is in a parking garage or in a metal building it may not receive Satellite Signal.

How to troubleshoot:

  1. Location Drift can occur in areas with poor GNSS (satellite) signal, generally when the vehicle is not moving or is parked.
    • Around tall buildings or in covered parking garages can cause Location Drift.
    • Heavy foliage when parked can cause Location Drift.
  2. Sometimes a vibration can activate the accelerator and cause a Location Drift when the vehicle is parked. Strong winds can cause Location Drift if the vehicle is not moving or parked.

How to troubleshoot:

  1. Make sure you have entered the command in the correct format.
  2. Vehicle may be in an area with no network signal.
  3. Ensure the SIM is well seated in its slot and is correctly oriented.
  4. Verify the SIM is activated, and data service is enabled.

How to troubleshoot:

  1. Poor Satellite or GNSS signal can be caused by several things.
    • Improper installation of the device where it is covered or shielded from the Sky by metal so no GNSS signal can reach the receiving antenna.
    • Parking garages or metal buildings can cause poor satellite or GNSS signals.

How to troubleshoot:

  1. Is the vehicle battery low?
  2. Has the power or ground cables going to the device been disconnected, cut, or broken?
  3. Has the SIM or the SIM slot been damaged?

How to troubleshoot:

  1. Is the SIM card seated correctly in the SIM slot?
  2. The metal contacts of the SIM card may be dirty. Clean if necessary.
    • If the SIM card is damaged, contact SkyLink Systems Tech Support to order a replacement.
  3. Verify the SIM is activated, and data service is available from the data supplier in your area.
    • Is the SIM outside of its GSM service area
  4. Weak or poor GSM signal. sometimes occurs in very remote or rural areas.
  1. The warranty is valid only when the warranty card has been properly completed and submitted with proper proof of purchase. A copy of the original paid invoice indicating the IMIE number and model of the device, and the date of purchase. We reserve the right to refuse a warranty if this information has been removed, changed, altered or obliterated due to physical product damage.
  2. Our obligations are limited to the repair of the defect, replacement of the defective part, or at our discretion, replacement of the entire device.
  3. Warranty repairs MUST be carried out by a SkyLink Systems or Jimilab IOT Authorized Service Center. Warranty will be void if a repair has been attempted by anyone other than an Authorized Service Center.
  4. Repair or replacement under the terms of this warranty does not provide an extension or renewal of the original warranty period.
  5. This warranty is not applicable to issues other than defects in materials, design or workmanship. Issues caused by poor or incorrect installation is not covered by this warranty.
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